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Member Feedback & FAQ

At Lean Strong, we’re dedicated to providing a welcoming and tailored fitness experience for each of our members. We’re passionate about what we do and committed to live out our values, like Kaizen – to be 1% better every day. 

 

Your insights help us understand what’s working, what’s not, and where we could do better.

 

Here is a look at some of our recent feedback and our responses!

If you submitted your feedback anonymously please email us if you want a direct follow up.

Thank you for sharing! We weren’t aware that this was happening so your feedback helps. With our current software it doesn’t look like we can change that but we’ve submitted a request for them to incorporate this in their next update! 

In the meantime if you happen to lose a session due to a wait list, shoot me an email (Hello@LSFit.ca) and i’ll make sure you get that one back!

Thank you for this idea! We actually have something like this starting in the coming months.

We would be very open to hearing your ideas so we know we’re providing what you as members are looking for! – stay tuned for our upcoming seminar that will be announced in the coming weeks!

Thank you for your feedback!

It sounds like you want some better airflow! We do have 4 fans currently out on the gym floor and we try to keep them placed to cover multiple pods so everyone gets some air!! We also keep the gym at 68 degrees so it’s a bit cooler for you. You can always request a pod with a fan as well.

It’s going to feel hot as you’re working up a sweat, but we’ll see what we can do to improve the airflow!

We can do that! We are always working on how we can improve your experience here as well as share our knowledge to help each of you learn the basics around your fitness journey. 

If you have any suggestions please share!

Thank you for that feedback!

Our schedule allows you to book 30 days in advance so we would recommend scheduling them as soon as possible to guarantee you a spot during your preferred time. 

You are also not restricted to only seeing your coach – you can schedule with any of our coaches!

Our systems are set up for that flexibility of knowing you can do a coached session when it’s needed, regardless of if your primary coach is away, sick or busy! 

Thank you for the kind words! We are always trying our best to do what is best for our members. If there are any specific things you think we can improve please don’t hesitate to share!

We do these surveys twice a year, but are always accepting feedback! 🙂

Thanks for sharing – That’s actually our GRAD program!

We strongly encourage getting in your coached session every month to make sure your form is good and maximum results, and you don’t HAVE to book each month either.

It allows you to be a lot more flexible with your schedule and have that guided support as needed. Sometimes we don’t realize when our form has slipped a little bit so it’s good to have some eyes on you every now and then to make sure you’re not undoing any progress you’ve made!

Your opinion matters! 🙂

That’s the thing with personal training – we can customize your workouts to be a mix of what you NEED and what you WANT to help keep it enjoyable while still working towards your goals.

Are you feeling stuck? or even bored? Let your coach know and we will change up your program! 

Agreed! Not sure we’re able to have one in this space, but it might be an idea for the future if we have a bigger space!

Great question & thank you for asking! 

Yes we have our members clean their bench, mat and any equipment they “heavily” sweat on at the end of each session. 

Our coaches organize the equipment each day to make sure everything is in its place and clean them if something stands out. They also vacuum and mop each day to ensure the floors are nice and clean!

We also have a cleaner that once a week does a deeper clean of the floors, shelves, equipment, and bathrooms. 

Overall our whole team is cleaning as we go and as needed on top of the above duties! 

And we can’t wait to have you back!!  🙂

Yes! There is always potential for us to be able to open up more time slots. We used to be open on those days but didn’t have much of a need – most members didn’t want to be here on a Friday night and the gym ended up being empty! Right now we have spaces available in all of our current time slots, once those fill up we will consider opening that extra day or block of sessions as needed!

If there are certain days or times you’d love to see us run sessions, let us know and the most requested times will be our priority!

And if you’re looking for an extra day to workout and have some space at home, let your coach know and we can write you an at home program so you can still get that extra workout in! 🙂 

Thank you for sharing!! We have carefully thought through each aspect of the business. There is a reason for everything we do and it’s good to hear that it works and is appreciated by our members!

We are excited to continue to play a role in you feeling stronger and healthier!

Totally understand, and we truly want it to be as accessible as possible. You can get access to a big box gym for $50-$100/month, and we find people need more than just a room of equipment to reach their goals. The intimate space where you don’t compete for equipment with the masses, expert coaching to make sure you’re not getting hurt and reaching your goals, and great customer service mean we have to charge more to stay in business. Our GRAD program is only a bit more than a big box gym to make it accessible, we give new members a discounted month to try us out, and it’s why we do an annual scholarship to help someone who needs it but doesn’t have the financial means.

Thank you for sharing! 

We’re overjoyed to hear about your fantastic journey and how you’ve come to enjoy your gym time and the progress you’ve made. We’re also delighted that you’re benefiting from Pam’s personalized travel programs to help keep you on track while you’re away. Your success story is an inspiration, and we look forward to supporting you in reaching even greater heights!

Thank you for the feedback! 

This is something we have tried in the past and ultimately decided to resume to 45 minutes. 

We don’t want anyone to feel rushed getting through their sessions, which is why we recommend coming as early as you need to do your warm up upstairs and are also completely fine if you need a few extra minutes to finish things up at the end of the session, just ask your coach! 

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