At Lean Strong, we’re dedicated to providing a welcoming and tailored fitness experience for each of our members. We’re passionate about what we do and committed to live out our values, like Kaizen – to be 1% better every day.
Your insights help us understand what’s working, what’s not, and where we could do better.
Here is a look at some of our recent feedback and our responses!
If you submitted your feedback anonymously please email us if you want a direct follow up.
JANUARY 2026 SURVEY RESPONSES
I TOTALLY get that. Music can make or break a good workout!
Did you know you can request ANY playlist/music you’d like? We have access to a lot of music, our coaches will accommodate the best they can based on the requests for the group.
Saying that – It is also hard in the group sessions to find the right track for 2-9 people, but we will always try our best!!
May 2026 be the year of finding new (and better music!!!) haha
Thank you for sharing your thoughts on this! This was not an easy decision as a business, but it was worth it being able to support our community in a time that is very difficult.
We hear you all when you mention cost is high, but Lean Strong wouldn’t be the same if we weren’t able to provide the environment and services that we do. I hope this decision allows you all to see that we are doing our best to support each of you, while also making sure our team and business is taken care of as well! We wouldn’t be the same without our amazing clients – THANK YOU for continuing to support us 💕
This is such a fun idea and we LOVE seeing you bust out a move on the floor. It’s great seeing alternative exercise being brought into the space and I’m sure we’d have some others interested in this!
Dancing isn’t our team specialty per se, but I will be connecting with you ladies to get further thoughts on what this could look like!
We’d be curious – what aspects of the website bothers you the most?
This is something we have struggled with for years… unfortunately in the fitness/tech world, there aren’t many options and most have the same issues… we have spent years doing demos and testing other websites and platforms, while also working with Wellness Living (our current website) to fix the bugs.
Hopefully, 2026 is the year we have a solution. Please continue to share feedback on the specific things you have troubles with or don’t work great and we will continue to do what we can do resolve this!
Of course! Goals and progress are important when it comes to your fitness journey.
The coaches can help out during sessions with habit & nutrition coaching. Sometimes if you’re coming in a full session it can be hard to get that support. Which is why we brought in Strategy sessions during 2025.
Did you know all members have access to 1:1 strategy sessions with a coach? And for no extra cost… (frequency changes based on membership – feel free to email Leesha to find out how often you have access to them).
These sessions are used to dive deeper into your goals and progress, while also being able to take steps to get new goals and make corrections.
Email your coach if you’d like to set up a strategy session 🙂
We are very happy to have Sherry operating her practice within our walls, making it easy for our members to get treatment in a familiar space, that comes highly recommended.
We have had many of our members see her over the last few months and are seeing great progress. If you have a stubborn injury or pain that just won’t go away and you feel like you have tried everything…. give Sherry a go!
This is a tough one!
Did you know we have 45-50 sessions per week? Did you know that we average only having 1-2 people per each of those sessions?
We would love to be able to be open more and support you with getting more workouts in! (or course, that’s our job!! haha)
In order to accommodate all of the requests we get, we would have to get more members, more staff, reduce other session times/spaces. So it’s not an easy decision!
We also used to be open Fridays and Saturday and well, nobody wanted to come! So we closed those sessions and have been hesitant to bring them back as it didn’t work previously.
This feedback is valuable to us as we make decisions to best support our members, we will be sending out a follow up email about this specific comment as we would like some more information as we find the best options for the business and our community!
We’re excited to continue offering our 6-week Nutrition & Habit Program, designed to support you in building sustainable, real-life habits around food, movement, and daily routines (next program coming soon!).
This program is guided by Kat O’Brien. While Kat is not a Registered Dietitian, she holds a Master’s degree in Nutrition and a degree in Psychology, which allows her to bring a unique, whole-person approach to nutrition that goes beyond meal plans or dieting.
Our program is not focused on clinical nutrition or “dieting,” but rather on:
Building healthy, sustainable nutrition habits
Improving your relationship with food
Understanding behavior change and mindset
Creating routines that fit real life
This approach aligns perfectly with Kat’s expertise.
Members who participated in our previous program shared the following feedback:
“Kat’s expertise in different areas, not just nutrition, brought another level to the program.”
“Kat’s expertise made the difference with this program. She was able to tailor the delivery to the participants and add her knowledge.”
“Kat is a great listener and put a lot of effort into helping us understand how good nutrition is beneficial.”
We also want to be transparent that working with a Registered Dietitian would significantly increase program costs and is often best suited for medical or clinical nutrition needs. For many people, habit-based nutrition education and behavior change support is not only sufficient, but more effective long-term.
That said, your feedback is valuable and helps guide future offerings — thank you for taking the time to share it with us 🙂
Thanks for bring that up! We loved being able to provide those seminars and share knowledge as much as possible.
Timing is the ultimate challenge when it comes to these… there is so much planning and preparing that goes into these by our team and when only a handful of people can attend and many people that couldn’t make it, it was hard to keep them going as regular as we were!
However, we do have some plans for this coming year to bring those back and have some guest speakers.
Stay tuned & if you have any recommendations for topics you’d like us to do, please share 🙂
Thank you for sharing 🙂
We take a lot of pride in the fact that we are not just a gym… we are a community, a family!
A community that has been able to bring like minded people together in and out of the gym. Making the physical aspect a little bit easier to tolerate 😉
From ukulele groups, to members turned friends getting together to build gingerbread houses over the holidays, to grabbing coffee a Lost Aviator down the street after a workout, to our Rock & Roll group that does breakfast and motivational messages to keep each other going.
THANK YOU!!
We actually check the equipment and area cleaning daily! So if you notice something please share with us so we can handle it right away! 🙂
We also are doing maintenance weekly, monthly and annually on our larger pieces of equipment to make sure that everything is safe and working well!
LED strip lights like the ones we have are definitely not the most pleasant to be staring up at!
We have actually been working with an electrician to figure out our options… with it being a very old building and a larger space, it’s not easy to find something, but we are looking into it!
Thank you for noticing and sharing that feedback, hopefully we have a solution soon.
In the meantime, if you are alone or others in the class are ok with – happy to turn the lights off during the day as the natural light is enough to see what you’re doing 🙂
That is a fantastic idea!
That topic specifically is a little tricky as it’s not a black and white solution that will fit on a handout, but having handouts with information is certainly something we can do!
We do have our blog posts (like this one) on our website that cover a lot of common topics and go over what you can do for prevention/rehab/etc.
When it comes to avoiding injury and wanting to know more, PLEASE use the coaches. Ask them the questions. They are trained to answer this question and work with you on what you can do to avoid injury.
Thanks for sharing this feedback! We completely understand that a 24hour cancellation policy can feel restrictive at times.
This is in place for a few important reasons:
Fairness to other members: Our classes often have waitlists. The 24-hour window allows other members the opportunity to attend if a spot opens up.
Respect for coaches’ time: Our trainers prepare in advance. Late cancellations make it difficult to staff classes fairly and sustainably.
Consistency & accountability: Many gym have a similar policy as consistency and accountability helps you stay committed and prioritize their workouts — even on days motivation is low.
We also recognize that life happens. Illness, emergencies, and unexpected situations do come up, and in that case we just ask you email us before the session time so we can return that session. Once it’s been returned, it will stay on your account for the rest of that week and the week after for you to use!
Our intention is never to penalize members, but rather to create a system that keeps classes running smoothly, supports our coaching team and ensures fair access for everyone.
If you aren’t sure whether you can make a session, you can also cancel or not book until you know, as you can book a call up until 5 minutes before the class start time!
*Independent sessions are only 1 hour notice to cancel as they are meant to be flexible and self monitored*
Thank you for sharing. I wish you included your name on the survey so we could follow up with you directly!
Just to clarify a few things so everyone knows how it works and who to contact in these situations…
- Our cancellation period is 24 hours notice for coached sessions or 1 hour for independent sessions, If you cancel before those periods you automatically get the session back. If you late cancel, you do not get the session back.
- If you are on a waitlist, once that session time is over your session is returned to your account with the
- If you are sick or there is a family emergency, we ask you let us know before that session time, that way we can let the coaches know and give you the session back. However, once we give you that session back it stays on your account for the rest of that week and the week after. If you do not use it within that period, you lose the session.
- For the odd incident like a closure due to weather or illness – the same would apply, that session is automatically put back on your account for the rest of that week and the week after, if you need longer to make it up, no problem! Just please let us know.
If for any reason you need an extended period to make up that session (ongoing sickness, etc.) you have to reach out to Leesha (Hello@LSFit.ca) as the system will not keep it on longer than the 2 weeks.
I hope that helps with any confusion, if you have any further questions please don’t hesitate to reach out!
That's all for this survey! Take a look below to see previous years feedback!
JANUARY 2025 SURVEY RESPONSES
Thanks for sharing! We’d love to know more about what you’re thinking – what kind of machines are you looking for? Cardio? Weights?
There was no name submitted with this one so we can’t reach out, but please let us know what you’d like to see! 🙂
We love that!
That is what our GRAD program is designed for – a perfect mix of guidance and coach support with the flexibility to be independent, but not too independent you don’t have to wait for equipment or share space with anyone ;).
We’re glad to hear that it’s working for you!!
Yes! Over the last few months we have been growing – which is excellent and warms our hearts!! But it does mean our sessions are filling up quicker than they used to.
We have something in the works for adding in some more space and times available for our independent sessions!
Thank you for the feedback! Glad the emails and blogs are useful!
If you have any specific requests for content please let us know so we can continue to keep it useful and geared towards what YOU (our members) want.
We would love to! What kind of events are you thinking?
We currently do events quarterly and have lots of plans for 2025!
One thing we have struggled with is finding times that work to host these, we’ve had to cancel a lot of events in the past due to nobody being able to make it – is there a certain day or time that would be more convenient for these?
We’d love more feedback on what you’re looking for with this 🙂
Sundays!!!
A couple of months ago our Sundays were empty and we struggled to get people in for those sessions… it has been great to see more and more people wanting to come on the weekend, we definitely see the need for more spaces to be available…
We do currently monitor and adjust the schedule each week to fit as many people as we can – so if you see a full session, hop on that waitlist and we’ll get you in if there is space!
We also have some exciting updates and changes coming in February that’ll help with this, keep an eye out for the email!
That is great feedback!
Not only do we want to see you hitting your goals, but we are glad we can create an environment that helps you thrive!
You’re a rockstar – keep up the great work!!
Good reminder!
The pod system is set up so that everyone has their own dedicated space.
Please be respectful of your neighbours and their space.
Great Idea!!
In the past we have tried out a few of these options (Like workshops) but the attendance numbers made it hard to keep hosting them!
However, we do have Yoga with Pam coming in March – Keep an eye out for the details!!
Unfortunately the app does not belong to us or we would have made this happen a LONG time ago haha. This is something we have been trying to get them to do for awhile!
I have a meeting with the software team at the start of February to give them feedback and recommend some changes that will hopefully eliminate the issues we are having or at least make things easier for everyone!
We recognize the need for improvements! Please bear with us as we try to find a solution and thank you for sharing! 🙂
We couldn’t do what we do without you! ♥️
We have the BEST members and we are so grateful you trust us to take care of not only you, but your family too!
Keep being awesome!!
We would love it if we could offer what we do for less!
Being a personal training studio the fees are going to be more than a regular gym – but you’re getting custom programming, reserved spots and equipment so you don’t have to wait, and expert coaching to make sure you’re safe and making progress!
Our prices reflect that service and allow us to pay our team for their awesome coaching skills, maintain and purchase the equipment that is used each day, and of course allows us to be in the space that we are!
Any rate increases are to track with inflation so that we can continue to do these things!!
We aren’t just a business, we are a community and a family!
We are happy to have you here and as a part of that. ☺️
PREVIOUS SURVEY RESPONSES
We would LOVE to have more coached sessions available, It sounds like you’d like to come more as well!
We always have some indy spots available during coached sessions for those who like to workout around others as well, hopefully more spots will continue to open up.
If there is a specific time you’d like to see coached session you’re always welcome to let us know so we know where there is a need.
Great to hear. We are here for you and always happy when we can help accommodate while you are going through some things!
Thank you for allowing us to work with you through everything!
Thank you for sharing! That’s exactly why we ask for this feedback – we made this change a year and a half ago going from on the hour to every 45 minutes because there was a need for more sessions.
It sounds like you need a bit more time to get through your program – We do keep our capacity at 8 people per time slot, which allows for 1 extra station to be open to help with some slower transition times, so don’t feel rushed! Warm-ups and cool-downs can also be done upstairs until stations open up.
This is not an easy change to make, but we will certainly keep it in mind as we plan out the future here at Lean Strong.
Amazing! We love that we can offer both coached and independent sessions. It’s great to see a member gain the confidence to do more on their own and of course our coaches love being able to support you through the coached sessions to prepare you for them as well.
Thank you for your feedback!
It sounds like you want some better airflow! We do have 3 fans currently out on the gym floor and we try to keep them placed to cover multiple pods so everyone gets some air!! We also keep the gym at 68 degrees so it’s a bit cooler for you. We have one broken fan we are working on getting fixed for the summer time!! You can always request a pod with a fan as well.
It’s going to feel hot as you’re working up a sweat, but we’ll see what we can do to improve the airflow as we currently don’t have the outlets/floor space to provide many more fans at this time!
Thank you so much for sharing that!
Without our members we are nothing. We take a lot of pride in not just being a gym, but a community where we can support everyone in bettering their overall health and fitness.
We are here to support you and I can promise you, you are VERY important to us!
Great point!
Currently, our protocol is that all smaller equipment is to be returned where you got it from (bands, free weights, balls, etc.). As for the bigger equipment that stays in each pod, there is no standard set up as workouts vary from needing a bar, TRX, bench, mat, etc. We typically recommend finding a pod that is set up for your liking as you come in.
All programs are a bit different, so one person may require the TRX down and ready, where another person may be using the par and needs it in place. So it’s really hard to have one standard way to set those things up when everyone’s needs vary!
Haha we would love to be able to have some furry friends join us in the gym.
Due to some members comfort levels and allergies, we can’t! Too bad the doggy daycare had to leave… 
Unfortunately we have had to cut some sessions as there is nobody in them! We review the schedule each week for the next week, if there are sessions that nobody is in, we close the session. There are a few sessions we have closed ongoing as coach availability and needs have changed as well!
All members have access to book their classes on the app up to 30 days in advance, I would recommend planning ahead if you’d like a certain session so you can claim a spot! You are also always welcome to reach out to me (Leesha) with questions about scheduling as well!
That’s right – each of our coaches are a little different. They all have different backgrounds and are experts in their own areas, but we also try to keep some consistency in certain areas so everyone’s getting the same attention and support!
Thanks for sharing and we’re happy to get to support you in your progress and fitness journey. You’re killing it!
That’s a great idea! We hope that is something we will be able to offer eventually. We unfortunately don’t have the staffing for this right now, but we will certainly keep it on our list of things to consider as we grow!
THANK YOU!
We truly couldn’t do what we do without our members. We are grateful to have such a supportive community of people – including you!
It sounds like you are looking for more coaching. Our independent sessions are meant to be exactly that, independent! We do however always make sure we have a coach in the gym to make sure if there are any questions or safety concerns we can still help out.
If you’re looking for more coaching we would be happy to set up a meeting to discuss adding more coached sessions into your regular routine.
“One of the marvelous things about community is that it enables us to welcome and help people in a way we couldn’t as individuals.” – Jean Vanier
We value each and every one of our members as they help create this amazing community. It warms our hearts to see our members engaging with each other and building that community every day!
Of course! You should be getting a new program every 4-6 weeks (depending on how often you come), whenever it’s time for a new program your coach will usually ask you for any feedback on your program and what you’d like to see next.
Sometimes the warm ups don’t always get changed as you are usually still working on the same type of movements and those warm up exercises are helping to prepare for them, but again, we always have the flexibility to change things up so don’t be afraid to ask when it’s time for a new program or even make a note at the bottom of your program for your coach! 
That’s right – from the second you walk in the door our focus is on you!
Our entire model is built around a small intimate group of people working towards a common goal – bettering their overall health and wellness.
We are always glad to hear that it’s working and you are seeing and feeling the difference in what we do here.
It sounds like you want more cardio in your program!
If you’re wanting more cardio, lets put it at the end or middle of your workout. Doing cardio in your warm-up isn’t really the safest. The reason being your body isn’t fully ready for that level of intensity.
This is what the warm-up does. We want your warm-up to mimic, or closely mimic, the movements/exercises you’ll be doing in your workout as it helps prime your muscles, heart and lungs, and joints to handle the stress of working out.
We would LOVE to have more coached sessions available, It sounds like you’d like to come more as well!
We always have some indy spots available during coached sessions for those who like to workout around others as well, hopefully more spots will continue to open up.
If there is a specific time you’d like to see coached session you’re always welcome to let us know so we know where there is a need.
Great to hear. We are here for you and always happy when we can help accommodate while you are going through some things!
Thank you for allowing us to work with you through everything!
Great to hear. We are here for you and always happy when we can help accommodate while you are going through some things!
Thank you for allowing us to work with you through everything!
Thank you for sharing! That’s exactly why we ask for this feedback – we made this change a year and a half ago going from on the hour to every 45 minutes because there was a need for more sessions.
It sounds like you need a bit more time to get through your program – We do keep our capacity at 8 people per time slot, which allows for 1 extra station to be open to help with some slower transition times, so don’t feel rushed! Warm-ups and cool-downs can also be done upstairs until stations open up.
This is not an easy change to make, but we will certainly keep it in mind as we plan out the future here at Lean Strong.
Amazing! We love that we can offer both coached and independent sessions. It’s great to see a member gain the confidence to do more on their own and of course our coaches love being able to support you through the coached sessions to prepare you for them as well.
Thank you for your feedback!
It sounds like you want some better airflow! We do have 3 fans currently out on the gym floor and we try to keep them placed to cover multiple pods so everyone gets some air!! We also keep the gym at 68 degrees so it’s a bit cooler for you. We have one broken fan we are working on getting fixed for the summer time!! You can always request a pod with a fan as well.
It’s going to feel hot as you’re working up a sweat, but we’ll see what we can do to improve the airflow as we currently don’t have the outlets/floor space to provide many more fans at this time!
Thank you so much for sharing that!
Without our members we are nothing. We take a lot of pride in not just being a gym, but a community where we can support everyone in bettering their overall health and fitness.
We are here to support you and I can promise you, you are VERY important to us!
Great point!
Currently, our protocol is that all smaller equipment is to be returned where you got it from (bands, free weights, balls, etc.). As for the bigger equipment that stays in each pod, there is no standard set up as workouts vary from needing a bar, TRX, bench, mat, etc. We typically recommend finding a pod that is set up for your liking as you come in.
All programs are a bit different, so one person may require the TRX down and ready, where another person may be using the par and needs it in place. So it’s really hard to have one standard way to set those things up when everyone’s needs vary!
Haha we would love to be able to have some furry friends join us in the gym.
Due to some members comfort levels and allergies, we can’t! Too bad the doggy daycare had to leave…
Unfortunately we have had to cut some sessions as there is nobody in them! We review the schedule each week for the next week, if there are sessions that nobody is in, we close the session. There are a few sessions we have closed ongoing as coach availability and needs have changed as well!
All members have access to book their classes on the app up to 30 days in advance, I would recommend planning ahead if you’d like a certain session so you can claim a spot! You are also always welcome to reach out to me (Leesha) with questions about scheduling as well!
That’s right – each of our coaches are a little different. They all have different backgrounds and are experts in their own areas, but we also try to keep some consistency in certain areas so everyone’s getting the same attention and support!
Thanks for sharing and we’re happy to get to support you in your progress and fitness journey. You’re killing it!
That’s a great idea! We hope that is something we will be able to offer eventually. We unfortunately don’t have the staffing for this right now, but we will certainly keep it on our list of things to consider as we grow!
THANK YOU!
We truly couldn’t do what we do without our members. We are grateful to have such a supportive community of people – including you!
It sounds like you are looking for more coaching. Our independent sessions are meant to be exactly that, independent! We do however always make sure we have a coach in the gym to make sure if there are any questions or safety concerns we can still help out.
If you’re looking for more coaching we would be happy to set up a meeting to discuss adding more coached sessions into your regular routine.
“One of the marvelous things about community is that it enables us to welcome and help people in a way we couldn’t as individuals.” – Jean Vanier
We value each and every one of our members as they help create this amazing community. It warms our hearts to see our members engaging with each other and building that community every day!
Of course! You should be getting a new program every 4-6 weeks (depending on how often you come), whenever it’s time for a new program your coach will usually ask you for any feedback on your program and what you’d like to see next.
Sometimes the warm ups don’t always get changed as you are usually still working on the same type of movements and those warm up exercises are helping to prepare for them, but again, we always have the flexibility to change things up so don’t be afraid to ask when it’s time for a new program or even make a note at the bottom of your program for your coach!
That’s right – from the second you walk in the door our focus is on you!
Our entire model is built around a small intimate group of people working towards a common goal – bettering their overall health and wellness.
We are always glad to hear that it’s working and you are seeing and feeling the difference in what we do here.
It sounds like you want more cardio in your program!
If you’re wanting more cardio, lets put it at the end or middle of your workout. Doing cardio in your warm-up isn’t really the safest. The reason being your body isn’t fully ready for that level of intensity.
This is what the warm-up does. We want your warm-up to mimic, or closely mimic, the movements/exercises you’ll be doing in your workout as it helps prime your muscles, heart and lungs, and joints to handle the stress of working out.
We would LOVE to have more coached sessions available, It sounds like you’d like to come more as well!
We always have some indy spots available during coached sessions for those who like to workout around others as well, hopefully more spots will continue to open up.
If there is a specific time you’d like to see coached session you’re always welcome to let us know so we know where there is a need.
Great to hear. We are here for you and always happy when we can help accommodate while you are going through some things!
Thank you for allowing us to work with you through everything!
Thank you for sharing! That’s exactly why we ask for this feedback – we made this change a year and a half ago going from on the hour to every 45 minutes because there was a need for more sessions.
It sounds like you need a bit more time to get through your program – We do keep our capacity at 8 people per time slot, which allows for 1 extra station to be open to help with some slower transition times, so don’t feel rushed! Warm-ups and cool-downs can also be done upstairs until stations open up.
This is not an easy change to make, but we will certainly keep it in mind as we plan out the future here at Lean Strong.
Amazing! We love that we can offer both coached and independent sessions. It’s great to see a member gain the confidence to do more on their own and of course our coaches love being able to support you through the coached sessions to prepare you for them as well.
Thank you for your feedback!
It sounds like you want some better airflow! We do have 3 fans currently out on the gym floor and we try to keep them placed to cover multiple pods so everyone gets some air!! We also keep the gym at 68 degrees so it’s a bit cooler for you. We have one broken fan we are working on getting fixed for the summer time!! You can always request a pod with a fan as well.
It’s going to feel hot as you’re working up a sweat, but we’ll see what we can do to improve the airflow as we currently don’t have the outlets/floor space to provide many more fans at this time!
Thank you so much for sharing that!
Without our members we are nothing. We take a lot of pride in not just being a gym, but a community where we can support everyone in bettering their overall health and fitness.
We are here to support you and I can promise you, you are VERY important to us!
Great point!
Currently, our protocol is that all smaller equipment is to be returned where you got it from (bands, free weights, balls, etc.). As for the bigger equipment that stays in each pod, there is no standard set up as workouts vary from needing a bar, TRX, bench, mat, etc. We typically recommend finding a pod that is set up for your liking as you come in.
All programs are a bit different, so one person may require the TRX down and ready, where another person may be using the par and needs it in place. So it’s really hard to have one standard way to set those things up when everyone’s needs vary!
Haha we would love to be able to have some furry friends join us in the gym.
Due to some members comfort levels and allergies, we can’t! Too bad the doggy daycare had to leave…
Unfortunately we have had to cut some sessions as there is nobody in them! We review the schedule each week for the next week, if there are sessions that nobody is in, we close the session. There are a few sessions we have closed ongoing as coach availability and needs have changed as well!
All members have access to book their classes on the app up to 30 days in advance, I would recommend planning ahead if you’d like a certain session so you can claim a spot! You are also always welcome to reach out to me (Leesha) with questions about scheduling as well!
That’s right – each of our coaches are a little different. They all have different backgrounds and are experts in their own areas, but we also try to keep some consistency in certain areas so everyone’s getting the same attention and support!
Thanks for sharing and we’re happy to get to support you in your progress and fitness journey. You’re killing it!
That’s a great idea! We hope that is something we will be able to offer eventually. We unfortunately don’t have the staffing for this right now, but we will certainly keep it on our list of things to consider as we grow!
THANK YOU!
We truly couldn’t do what we do without our members. We are grateful to have such a supportive community of people – including you!
It sounds like you are looking for more coaching. Our independent sessions are meant to be exactly that, independent! We do however always make sure we have a coach in the gym to make sure if there are any questions or safety concerns we can still help out.
If you’re looking for more coaching we would be happy to set up a meeting to discuss adding more coached sessions into your regular routine.
“One of the marvelous things about community is that it enables us to welcome and help people in a way we couldn’t as individuals.” – Jean Vanier
We value each and every one of our members as they help create this amazing community. It warms our hearts to see our members engaging with each other and building that community every day!
Of course! You should be getting a new program every 4-6 weeks (depending on how often you come), whenever it’s time for a new program your coach will usually ask you for any feedback on your program and what you’d like to see next.
Sometimes the warm ups don’t always get changed as you are usually still working on the same type of movements and those warm up exercises are helping to prepare for them, but again, we always have the flexibility to change things up so don’t be afraid to ask when it’s time for a new program or even make a note at the bottom of your program for your coach!
That’s right – from the second you walk in the door our focus is on you!
Our entire model is built around a small intimate group of people working towards a common goal – bettering their overall health and wellness.
We are always glad to hear that it’s working and you are seeing and feeling the difference in what we do here.
It sounds like you want more cardio in your program!
If you’re wanting more cardio, lets put it at the end or middle of your workout. Doing cardio in your warm-up isn’t really the safest. The reason being your body isn’t fully ready for that level of intensity.
This is what the warm-up does. We want your warm-up to mimic, or closely mimic, the movements/exercises you’ll be doing in your workout as it helps prime your muscles, heart and lungs, and joints to handle the stress of working out.
Thank you for sharing! We weren’t aware that this was happening so your feedback helps. With our current software it doesn’t look like we can change that but we’ve submitted a request for them to incorporate this in their next update!
In the meantime if you happen to lose a session due to a wait list, shoot me an email (Hello@LSFit.ca) and i’ll make sure you get that one back!
Thank you for this idea! We actually have something like this starting in the coming months.
We would be very open to hearing your ideas so we know we’re providing what you as members are looking for! – stay tuned for our upcoming seminar that will be announced in the coming weeks!
Thank you for your feedback!
It sounds like you want some better airflow! We do have 4 fans currently out on the gym floor and we try to keep them placed to cover multiple pods so everyone gets some air!! We also keep the gym at 68 degrees so it’s a bit cooler for you. You can always request a pod with a fan as well.
It’s going to feel hot as you’re working up a sweat, but we’ll see what we can do to improve the airflow!
We can do that! We are always working on how we can improve your experience here as well as share our knowledge to help each of you learn the basics around your fitness journey.
If you have any suggestions please share!
Thank you for that feedback!
Our schedule allows you to book 30 days in advance so we would recommend scheduling them as soon as possible to guarantee you a spot during your preferred time.
You are also not restricted to only seeing your coach – you can schedule with any of our coaches!
Our systems are set up for that flexibility of knowing you can do a coached session when it’s needed, regardless of if your primary coach is away, sick or busy!
Thank you for the kind words! We are always trying our best to do what is best for our members. If there are any specific things you think we can improve please don’t hesitate to share!
We do these surveys twice a year, but are always accepting feedback!
Thanks for sharing – That’s actually our GRAD program!
We strongly encourage getting in your coached session every month to make sure your form is good and maximum results, and you don’t HAVE to book each month either.
It allows you to be a lot more flexible with your schedule and have that guided support as needed. Sometimes we don’t realize when our form has slipped a little bit so it’s good to have some eyes on you every now and then to make sure you’re not undoing any progress you’ve made!
Your opinion matters!
That’s the thing with personal training – we can customize your workouts to be a mix of what you NEED and what you WANT to help keep it enjoyable while still working towards your goals.
Are you feeling stuck? or even bored? Let your coach know and we will change up your program!
Agreed! Not sure we’re able to have one in this space, but it might be an idea for the future if we have a bigger space!
Great question & thank you for asking!
Yes we have our members clean their bench, mat and any equipment they “heavily” sweat on at the end of each session.
Our coaches organize the equipment each day to make sure everything is in its place and clean them if something stands out. They also vacuum and mop each day to ensure the floors are nice and clean!
We also have a cleaner that once a week does a deeper clean of the floors, shelves, equipment, and bathrooms.
Overall our whole team is cleaning as we go and as needed on top of the above duties!
And we can’t wait to have you back!!
Yes! There is always potential for us to be able to open up more time slots. We used to be open on those days but didn’t have much of a need – most members didn’t want to be here on a Friday night and the gym ended up being empty! Right now we have spaces available in all of our current time slots, once those fill up we will consider opening that extra day or block of sessions as needed!
If there are certain days or times you’d love to see us run sessions, let us know and the most requested times will be our priority!
And if you’re looking for an extra day to workout and have some space at home, let your coach know and we can write you an at home program so you can still get that extra workout in!
Thank you for sharing!! We have carefully thought through each aspect of the business. There is a reason for everything we do and it’s good to hear that it works and is appreciated by our members!
We are excited to continue to play a role in you feeling stronger and healthier!
Totally understand, and we truly want it to be as accessible as possible. You can get access to a big box gym for $50-$100/month, and we find people need more than just a room of equipment to reach their goals. The intimate space where you don’t compete for equipment with the masses, expert coaching to make sure you’re not getting hurt and reaching your goals, and great customer service mean we have to charge more to stay in business. Our GRAD program is only a bit more than a big box gym to make it accessible, we give new members a discounted month to try us out, and it’s why we do an annual scholarship to help someone who needs it but doesn’t have the financial means.
Thank you for sharing!
We’re overjoyed to hear about your fantastic journey and how you’ve come to enjoy your gym time and the progress you’ve made. We’re also delighted that you’re benefiting from Pam’s personalized travel programs to help keep you on track while you’re away. Your success story is an inspiration, and we look forward to supporting you in reaching even greater heights!
Thank you for the feedback!
This is something we have tried in the past and ultimately decided to resume to 45 minutes.
We don’t want anyone to feel rushed getting through their sessions, which is why we recommend coming as early as you need to do your warm up upstairs and are also completely fine if you need a few extra minutes to finish things up at the end of the session, just ask your coach!
